About Us
Welcome to Nova
Nova is a modern online supermarket built around a simple, straightforward idea: provide high-quality grocery and household essentials with a seamless shopping experience. From fresh food and beverages to daily essentials, personal care, and home cleaning supplies, we bring everyday convenience directly to your door.
Our goal is to make grocery shopping simpler, faster, and more transparent. Whether you are stocking up on pantry staples, looking for a quick snack, or shopping for household necessities, Nova is here to deliver quality products and dependable service.
Our Store Philosophy
At Nova, we believe in clear product presentation, secure checkout, and straightforward policies. We know that online grocery shopping works best when customers can easily find what they need, understand the product details, and trust that their order will arrive on time and in good condition.
We are committed to:
- Transparency: clear pricing, product descriptions, and delivery expectations.
- Reliability: consistent product quality and dependable fulfilment.
- Customer Focus: accessible support and clear policies before and after purchase.
Our Product Range
Nova offers a curated selection of everyday grocery and household products, including:
- Fresh and packaged food
- Beverages (soft drinks, juices, water, and more)
- Snacks and confectionery
- Daily essentials (toiletries, paper goods, and household supplies)
- Personal care and hygiene products
- Home cleaning and laundry products
We aim to stock quality brands and trusted products, making it easy for customers to find what they need for their everyday lives.
Customer Confidence
We understand that trust is essential when shopping online. That is why Nova is committed to protecting your confidence in every aspect of our service:
- Free shipping is available on eligible orders as shown at checkout. Orders are normally processed within 1–2 business days, with an estimated transit time of 2–4 business days.
- Refund policy — Under UK law, if your item is faulty, damaged, not as described, or unfit for purpose, you are entitled to a full refund within 30 days of delivery. Additionally, under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online purchases, during which you may cancel your order without giving a reason.
- Secure payments — Payments are handled through trusted, secure checkout providers, accepting major Credit/Debit Cards including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover where available.
- Privacy & data protection — We take your privacy seriously. Our practices are aligned with UK and EU data protection standards, including the use of cookies for checkout, preferences, analytics, and advertising measurement. For full details, please see our Privacy Policy.
How to Reach Us
For order support, policy questions, or product enquiries, please contact us through the details below:
- Website: nova-2.shop (will be updated to our new Nova domain soon)
- Email: support@nova-2.shop
- Mailing Address: 47 Otter Way, West Drayton, UB7 8FA, United Kingdom
- Phone: +44 7724948306